Cancellation and refunds

1Cancellation and rescheduling notice

Requests must reach reception at least 4 hours before your booked start time. Include your booking reference, session date and time, and the phone number used to book.

Rescheduling is subject to station availability and confirmation by reception. If your session is less than 4 hours away, or you missed it, contact reception to discuss the circumstances; a change or refund is not automatically available.

2Refund requests and timing

Cancellation does not automatically issue a refund. Reception reviews the booking, payment and reason for the request, then confirms whether a refund is applicable and the amount.

Where a refund is applicable and approved, it is processed manually within 5–7 business days. The refund is sent through the original payment method; the time it takes to appear depends on the payment provider and your bank.

3Payment and service issues

If money was deducted but your booking is not confirmed, if you were charged twice, or if the arena cannot provide your booked session, contact reception with your booking and payment references. Staff will verify the payment and discuss an available alternative or an applicable refund.

A payment marked for review does not issue race tickets until reception resolves it. Please check with reception before paying again.

4Unpaid checkouts

An unpaid checkout holds stations for up to 10 minutes. You can release an unpaid booking from the checkout recovery screen, or allow the hold to expire. Releasing an unpaid hold is not a cancellation of a confirmed paid booking.